Refund policy

14-day refund

If Pro is not what you expected, ask for a refund within 14 days of your payment and we will give you your money back in full. No form to fill in and no reason required.

How to ask

Email hello@roaschart.com from the address you bought with, and say you would like a refund. That is the whole process.

How long it takes

Refunds are issued through Lemon Squeezy, who processed the payment. We action requests within two working days. Once issued, the money typically takes five to ten working days to reach your card or account, depending on your bank.

What happens to your licence

When a refund is issued, the licence key stops working and Pro features close. The free calculator carries on working as normal.

Renewals

Pro renews every month. You can cancel at any time from the link in your purchase receipt, and cancelling stops the next charge. You keep Pro until the end of the period you have already paid for.

If a monthly renewal catches you by surprise, write to us within 14 days of that charge and we will refund it.

After 14 days

Outside the 14-day window we are not obliged to refund, but we are reasonable people. If something has gone wrong, tell us and we will look at it.

If the tool is broken

If Pro does not work as described and we cannot fix it for you, you get your money back regardless of how long ago you bought it.